Shipping & Returns
Shipping & Returns
Korie's Kloset is proud to use the United States Postal Service as our main shipping partner. Please use your post office address on your orders.
We ship all orders in the order in which they are received. We strive to ship orders within 3-5 days. There are times when we are sold out of a color and we have to get more inventory from our warehouse and there are times we do get a back log on all personalized items. When this is the case, we will send you an email which will tell you the estimated ship date for your order.
Packages that are marked as delivered, but are “not received” are your responsibility to track down. Please check with your neighbors, next to your porch, or your back door -- sometimes they’re tricky. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end.
Korie's Kloset is not responsible for stolen packages, your best course of action is typically to file a police report and submit a claim via your home or rental insurance.
If you have any concerns once your package has been received by USPS, you may wish to open an investigation either through your local post office, or by calling the main USPS support number at 1 (800) 275-8777 (select carrier to speak to a representative.) We have found that recipient-initiated investigations are a smoother process in terms of routing the inquiry through the correct channels, so unfortunately we are not able to offer to open the investigation on your behalf.
Korie's Kloset will accept returns or exchanges on any item which is not personalized (monogrammed or engraved) within 14 days after the ship date. Please email us for a RMA number. No returns will be processed without a RMA number. Refunds are only made for the cost of the merchandise. Shipping charges are NON REFUNDABLE. You are responsible for the cost of shipping the item back to us.
Due to the personalized nature of our business, ALL SALES ON FINAL on anything which has been monogrammed or engraved. The only exception would be if an error occurred which was our fault...a name spelled wrong etc.
All of our items carry a 30 day warranty. The warranty date starts on the day the order was shipped. Should you experience a problem which is within the 30 days, please contact us for return instructions. We will repair your item if possible. If a repair can be done in house, this normally only takes 1 week. If we have to return the item back to the manufacturer this can take up to 4 weeks. You are responsible for the cost incurred to ship your item back. Should the item be unrepairable, you will be given a new one of the same item and if the item should be sold out, you will be given a store credit.